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Standard Repair Service

Our Michigan Service Center services most analog-based (tape) and digital dictation and transcription equipment.

Service rates are a flat rate of $60.00 plus parts and return shipping. An estimate will be quoted and when repair is authorized; your pre-paid $30.00 bench fee will be applied to the repair. We honor the work we perform with a 30-day warranty. If the repair estimate is rejected, the pre-paid bench fee will be forfeited and the product will be disposed of. If the customer wants the defective product returned, they will be required to pay for return freight, insurance and handling.

You can begin the process by purchasing a nonrefundable $30.00 evaluation; click the Add-To-Cart button below. After payment of the bench fee is received, we will email a work order form to fill out and send in with the repair. Each unit sent in for service will require a separate work order and a bench fee.

We are only responsible for the unit and the listed accessories on the work order form that is sent in with the unit to be repaired. We are not responsible for lost or erased audio files or missing items not listed on the work order. In no event will Dictation Warehouse or its service centers be liable for any indirect, punitive, special, incidental or consequential damages.

Pre-payment is required for the unit to be returned to you. If payment is not received or estimate approved within 30 days of notification, the product will be put up for sale in order to recoup expenses incurred.

At this time we do not accept open invoices (Net terms) on repairs.  

$30.00   Add to Cart

Most brands and models are available; contact us for information on items not shown on the website.

Due to continuous product improvements, specifications are subject to change without notice.