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Certified eSupport

Certified eSupport has your back by offering access to the most advanced online certified support center in the industry. Our professional services team provides knowledgeable information not only for Dragon NaturallySpeaking or Dragon Medical software but also other business workflow processes including all professional dictation and transcription solutions by Philips, Olympus, Sony, SpeechWare, Sennheiser, GN Netcom, Plantronics and Andrea.

All of our programs are designed around customer satisfaction. Whether you are in need of installation support, training, configuration or customization, we have a package for you. Our multi-layered support systems cover all support and service needs. We have three types of support agreements, which are outlined below.

Which products do we support?

  • Dragon NaturallySpeaking
  • Dragon Medical
  • Olympus Digital Voice Recorders
  • Olympus DSS Player Standard and Professional software
  • Philips Digital Pocket Memos
  • Philips SpeechMike and Desktop equipment
  • Philips SpeechExec and SpeechExec Professional software
  • Sony Digital Voice Recorders
  • Sony Digital Voice Editor
  • SpeechWare Transcription Aid
Tier 1
This package is geared towards installation and product support. Tier 1 support offers access to our live online website. Here, you can chat with our technical managers, create service tickets, send emails, utilize live chat or request a call back. You will receive a secure login to our knowledgebase center where hundreds of helpful walk-through guides and How-To guides are at your fingertips. This end-user support site (www.certifiedesupport.com) is a one-stop collection of product PDFs, data sheets, instructional guidelines, product evaluations, image galleries, comparison matrices, white papers, demonstration materials, FAQs, as well as software and firmware updates. If you come across an issue that is not covered, a service request can easily be created within our ticket system. Our ticket system provides a simple solution to easily manage, organize and archive all support requests and responses in one place, while providing the accountability and responsiveness that you deserve. You will find our unique expertise especially helpful when it involves workflow solutions or product integration concerns.
Tier I support: $149.00/yearAdd to Cart
 
Tier 2
This package is geared towards training. Tier 2 support offers all of the benefits of Tier 1, with the addition of personalized training. Tier 2 is for those who have taken advantage of Tier 1 support, but are looking for a more personalized training approach. With this package, we offer 4 hours of online training, which you may use any time during your year. Our training sessions are done online using desktop streaming software. This method of training reduces costs associated with travel and makes scheduling more convenient. Training sessions will be scheduled around what's convenient for you.
Tier 2 support: $599.00/yearAdd to Cart
 
Tier 3
This package is geared towards customization and configuration. Tier 3 support offers all of the benefits of Tier 1 and Tier 2 with the addition of online configuration and customization. Tier 3 is for those interested in assistance with deployment and configuration of their products. With this package, we offer 4 hours of online configuration and customization of your software and hardware. Customization will be performed using desktop streaming software. Our experience with the medical, legal, law enforcement, real estate and education community provide us with the advantage of advanced knowledge of successful workflow installations.
Tier 3 support: $1099.00/yearAdd to Cart

Most brands and models are available; contact us for information on items not shown on the website.

Due to continuous product improvements, specifications are subject to change without notice.


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