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Returns/RMA Request

Return requests are processed through your online account with us.  

To start the RMA process (Customer Initiated):

  1. The customer will login to their account on our website in the 'My Account' section.
  2. In the Track Your Recent Orders section, the customer will click on the View Details link for the order they would like to initiate the RMA for.
  3. Once in the order, the customer will click on the "Add New RMA" button.
  4. If the return period has passed it says Expired” next to the product.  Otherwise follow the prompts and answer the questions and summit the request.
  5. Once approved;  return instructions will be emailed to the customer within 24-working hours.

Requests are accepted within 15-days of the purchase date.  All merchandise must be in new condition, in original boxes, and with all hardware and packing material as you received it. Missing materials and parts are subject to replacement cost of the item(s). A minimum of $5.00 will be charged for these item(s).

Goods may be returned for replacement, exchange for something else of the same or higher value with no restocking fee. All refunds on merchandise are subject to a 20% restocking fee. 

The following items are not returnable: Special Order Items, Warehouse Blowout sale closeouts, cassette tapes, e-products including digital downloaded files, software and programs.  If you request a return on these items it will say "Expired" even if you are within the 15-day return period.

See our Policy page for full details.